FAQ
✨ Frequently Asked Questions (FAQs)
Welcome to the Keshratna FAQ section!
We’ve gathered the most common questions our customers ask to help you have a smooth and confident shopping experience. If your question isn’t listed below, feel free to reach out to us—we're always here to help.
Product FAQs
1. What ingredients are used in the shampoo powder?
Our shampoo powder is made from natural Ayurvedic ingredients like amla, shikakai, reetha, methi dana, and hibiscus—completely chemical-free.
2. Is this shampoo powder suitable for all hair types?
Yes, it is gentle and effective on all hair types—oily, dry, or normal.
3. How do I use the shampoo powder?
Mix a small amount of powder with water to make a paste, apply to your scalp and hair, massage gently, then rinse thoroughly.
4. Can this shampoo powder help with dandruff?
Yes, the natural ingredients help soothe the scalp and reduce dandruff with regular use.
5. Will this shampoo powder reduce hair fall?
Yes, it strengthens hair roots and helps reduce hair fall over time.
6. Is the shampoo powder safe for color-treated or chemically treated hair?
Absolutely! It is free from harsh chemicals and safe for treated hair.
7. Does the shampoo powder have any fragrance?
Yes, it has a mild natural fragrance derived from the herbs used in the formula, We dont add any additional fragrance.
8. How often should I use the shampoo powder?
For best results, use it 5-6 times a week or as per your hair care routine.
9. Is this product tested on animals?
No, our shampoo powder is cruelty-free and made with respect for nature.
Website FAQ
- How do I place an order on the website?
Choose the product you like, click Add to Cart, and proceed to Checkout by entering your delivery and payment details.
2. What payment methods are accepted?
We accept UPI, debit/credit cards, and net banking for safe and secure payments.
3. Do you ship all over India?
Yes! We deliver to every corner of India, including remote and rural areas.
4. How long does delivery take?
Delivery usually takes 4 to 7 business days, depending on your location.
5. Can I track my order?
Yes. Once your order is shipped, we’ll send you a tracking number via SMS or email.
6. What if my order is missing items or arrives damaged?
Please contact us within 3 days of delivery. We'll quickly arrange a replacement and make sure you get the correct item.
7. Can I cancel my order after placing it?
Orders can only be cancelled before shipping. Once dispatched, cancellations are not possible.
9. Is it safe to shop on your website?
Absolutely! We use secure payment systems and follow strict privacy practices to protect your data.
10. How do I contact customer support?
You can reach us via:
📧 Email: keshratna@gmail.com
📱 Instagram DM: @keshratna